POLICIES, TERMS AND CONDITIONS

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Blonde Voyage Salon is not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility for any damage that may occur after installation of our products or services, as a result of misuse or failure to adhere to our instructions. Full Aftercare instructions are provided upon hair extension installation or clip in/halo hair purchase and Aftercare products are available to purchase in store. It's the customers responsibility to ensure that only the correct products are used on the hair and guidelines are followed at all times. Should you have any queries on any aspects of your hair care we are more than happy to assist yo

Due to the nature of our products we CANNOT accept the return of any hair extensions and hair-pieces as they are classed as a Hygienic Product. Our team is more than happy to provide free assistance in the matching of your hair into clip in hair extensions and hairpieces. However, it is the purchasers decision as to which color to choose for purchase. Please ensure you are happy with your current color before purchasing your hair extensions as changes cannot be made once they have been taken away from the shop.

Blonde Voyage Salon will not be held responsible for hair that has been damaged due to the following reasons: in-correct Aftercare Products being used, Hair/bonds that have been colored, this includes the use of ‘blonde’ shampoos, Hair that shows signs of heat damage ie: sun bed use or the over use of heated appliances, Hair that has been worn while the client has been abroad, Hair that has been exposed to chlorine, Hair that has been snapped/broken due to lack of client care.

If you have activated our hair guarantee and our aftercare instructions have been followed correctly, should any issues arise within one calendar month from the date of purchase we will first endeavor to diagnose the problem and advise you of possible resolutions.. Should a resolution not be found we will remove sample strands (5-10 full strands with remaining bond attached) to be retained by us for testing. A Testing Form will also be completed. 

Should our terms and conditions have been met and the hair is deemed faulty by us, then we will replace the hair and provide full application free of charge. No monetary option is available.

A 50% deposit is required to book hair extension services (deposits will vary depending on what you are booking). This deposit is non refundable so please ensure you have fully researched the service you wish to book and are available on the date and time you are requesting. If you are unsure as to which application method is suited to your natural hair and lifestyle then please book a prior separate consultation before committing to an appointment.

In the event that you wish to re-schedule an appointment, we require a minimum of 24-48 hour notice otherwise a new deposit will be required. We understand that from time to time things may come up, you may re-schedule your appointment once only without loosing your deposit so long as its within a 2 week period from your original booking, and within our required 24-48 hour notice period.  Any re-scheduling after this time frame or without the required notice will result in your deposit being lost. Any appointments cancelled all together will see the deposit forfeited.

If you cannot make your appointment we politely request that you inform us as as soon as possible so that we may offer this appointment to another client.  If you ‘no show’ your appointment then we will require pre payment for your next appointment request. *Card will be charged in the case of a "no-show" or failure to give proper notice of cancelling or rescheduling. Failure to give proper notice will result in a charge equal to 100% of the amount of your scheduled service. To avoid charges, you must give 24-48 hours notice directly to us prior to your scheduled appointment as well as a direct confirmation back from us stating we received your notice to cancel/reschedule.  **By giving your card info, you are consenting and agreeing to incurring all charges applied if/when the policies stated in the paragraph above are broken**

Late Fees - you can choose to come in late vs being charged 100% of your total service for no show. We cannot guarantee that you will leave with a finished look meaning dry and styled. You will be charge minimum $100 for every 15 minutes you are late. Please advise your stylist before hand with minimum 24 hr notice to avoid fees. 

We regret that deposits made for hair extensions cannot be transferred over to in-store purchases should you change your mind and cannot be refunded. 

Additionally, once the service has been completed (our blonding or extensions service), there are no refunds on any aspect of the costs associated with the service. 

However, if on the rare occasion that there is a manufacturer defect with the hair products or extensions, we will seek to fault test with a view to replacing and re-installing the hair like for like. We offer this strictly within a 1-month period of installation so long as the essential aftercare pack was purchased when installed and were used through the wear of the extensions. This does not cover misuse of the hair and instances where the guidelines have not been followed. 

If you happen to have issues with your hair or service, please contact us immediately, as we always strive for excellence and client happiness.

In the case of brand new clients getting hair extension fitted from our salon for the first time, we will carry out your consultation, agree which method is to be used, agree how many grams are to be applied then request 50% balance payment before the service commences. 

Please arrive to your appointment on time. Should you be late we may not be able to carry out the full service you have booked in for.

All prices are subject to change without notice, a full accurate quote will be given after a full in-depth consultation is carried out on your hair. Due to Covid, we are now required additional cleaning supplies and charge a service fee to help cover some of that cost. We understand this is a huge inconvenience for us all. We want to make sure every guest feels safe and in a clean environment.